FAQ

What types of auto parts do you offer?

We specialize in high-quality auto parts such as AC Compressors, AC Condensers, Air Filters, Alternators, Batteries, Brake Calipers, Brake Pads, and Audi parts. Our inventory is designed for reliability and performance, catering to both enthusiasts and daily drivers.

Are your parts compatible with specific vehicle models like Audi or Volkswagen?

Yes! Our parts, including brake pads and air filters, are compatible with various models, including Audi and Volkswagen. We recommend checking product descriptions for specific compatibility details to ensure the perfect fit for your vehicle.

What shipping options do you provide?

We offer two shipping methods: Standard Shipping via DHL or FedEx for $12.95 (10-15 days after dispatch) and Free Shipping via EMS for orders over $50 (15-25 days after dispatch). Orders are processed within 1-2 business days, and we ship worldwide except for some remote areas and parts of Asia.

How can I track my order?

For Standard Shipping, you’ll receive a confirmation email with tracking details after dispatch. This allows you to monitor your delivery in real-time. Free Shipping orders may have limited tracking; contact us at [email protected] for updates.

What is your return policy?

We offer a 15-day return policy from the date of receipt. If you’re not satisfied with your purchase, contact us at [email protected] to initiate a return. Items must be in original condition for a refund or exchange.

Are there any items that cannot be returned?

For safety reasons, items like brake pads and air filters that have been installed or used cannot be returned unless defective. Please refer to our return policy for full details.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is protected to ensure a safe shopping experience.

Is my payment information secure?

Absolutely! We use encrypted payment processing to keep your data safe. If you encounter any issues during payment, reach out to us for assistance.

How do I contact customer support?

You can email us at [email protected] for any questions about deliveries, products, or returns. Our team is here to help you with prompt and friendly support.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track order history and manage your preferences more easily.